Ordered a treadmill on July 21, got confirmation of order and was billed about two weeks later. That was the last communication received from them. When I hadn't heard anything from them at the end of September I went online to check order status. Was shocked to see shipping records that showed it had been delivered (it hadn't). They refunded all but $109 and refused and stonewalled me on why no delivery was made and a full refund hadn't been made. Two e-mails and letters to two V-P's got no response, and conversations with two customer service reps who were very pleasant, but could provide no info. Finally, two months later I got my $109 after posting a negative Facebook review and getting a response from a third customer rep. Still no explanation why they didn't deliver the treadmill. User's recommendation: No customer service.