Due to a change in airlines, my luggage and my daughter's luggage did not arrive at ZRH when we did. We completed the necessary forms at the D'Nata lost and found center at ZRH and we were told the airport would deliver the luggage to us when it arrived even to Innsbruck, Austria where we were staying. Our luggage arrived on Sunday June 10, 2018 on the morning flight. I received one call from D'Nata with no return contact information. I tried to contact D'Nata via telephone 10 times over the next several days and submitted 3 messages from the website and never got a response. On Wednesday, June 13, 2018 I drove from Innsbruck to ZRH to pick up our bags since I was not getting any response from D'Nata. The customer experience we had was horrible. We had to purchase new clothes due to this delay. I expressed my issue to the D'Nata representation when I picked up my luggage and they had no explanation but simply said "I understand."