Dear Sir, Miss, As a regular customer from Europe car we trusted that there was no damage on the car as promised. When we picked the car in the evening, it was not on the promised spot but parked somewhere else not on the Europcar parking place.. We found the black (dirty) car in the dark and we trusted that there was no damage on the car. In the morning we discovered that there was mall damage which was already on the car! WE ARE NOT GOING TO PAY FOR THIS HOWEVER MY CREDITCARD is debet for an amount of EURO 417, 23 We have a good B&B at lake Como in Italy and the past year we advised at least 70 clients to rent a car from Europcar at Milan Malpensa airport. If we not going back our money, you are not only losing us a customer but a lot of clients in the future because we will report a very negative advise to clients and will negative reviews at Lake Como media. We trust that EUROPECAR will credit the amount back to my credit cardand the above steps are not necessary. kind regards, Tinka & Roel Helderman Oudburgerlaan 11 1852km Heiloo The Netherlands