This issue was discussed late last year. and I have avoided using Expedia since then and will continue to work around. I booked a reservation [protected] for Fort Stockton, TX. Upon arriving at Comfort Inn and Suites in Fort Stockton, I was told that I did not have a reservation. I showed them the reservation on my phone and after studying the reservation determined that it was actually booked at Comfort Suites in another city in Texas. I have a scan copy of the reservation but there is no way to determine the location. The Comfort Suites people in Fort Stockton called the other Comfort Suites and were told that they were happy to cancel the reservation and refund the money to Expedia. After a month I called Comfort Suites and they confirmed that the funds had been returned to Expedia. I called Expedia and was told, Sorry, you lost your money because you didn't show up at the Comfort Suites in the other city. I've never been to where ever it was and wasn't going to drive and hour or more out of my way just to stay there and then drive back to Fort Stockton to continue my trip. Long story, you received a credit from the Comfort Suites and kept it. I paid for my stay in Fort Stockton. It never occurred to me that you'd simply keep my money without an explanation that makes sense. So, that is why I've done my travel business with a handful of other companies or directly with the hotel, airline, car rental agency, etc.