Very unhappy with customer service and delivery of product. Company was helpful at the beginning until we paid for tile. I took a week off and was "promised" a delivery on first day of week vacation. Called that morning on Monday around 11:00 and I treated like I was bothering the man..Ray or a Roger I spoke with. I asked why and wanted to know where my tile was. He said Wednesday delivery. I asked why I did not get a call to let us know. He said what do you want me to do about it? Do you want your money back? I said I wanted my tile. We were trying to move into our new place. I also spoke to Melanie and another lady I believe Sara. We paid for tile about three weeks in advance. I originally had 10% more for waste and they suggested 15%. So I went with that as well as ordering several tile with paw prints. I paid for lift truck delivery and had to argue with shipper to get that as well. The tile then was promised on a Thursday that went to Friday in the evening at around 7:30. One week of vacation blown. I also was promised some "free" sealer two gallons I believe were suppose to be sent for our trouble. We had to seal the tile before moving in. A few days later they called and said they needed to know what sealer we wanted. I tried to get a hold of the rude man and he was on vacation so I asked for Melanie. She was on vacation too. I assume they are a couple. I voiced my frustration to the woman on the phone. She contacted rude man and I was told I would get a call on 06/20. Well still waiting in that call. I had to purchase sealer at a local store as well. When we did receive the tile there were a few broken pieces in the top of the pallet. It is difficult to take everything out at time of delivery to inspect. Once started to lay our tilewe got the the bottom of the pallets and found several tile that were not usable. We had to use some that were damaged in closets AND still could not complete our project. We still have two closets and a laundry room to finish. They line the bottom with cardboard so it is hard to see what is broken. Of course, they state one you sign it is our responsibility. The empty promise of delivery and the lack of customer service was amazing. I highly recommend looking at other options before choosing them.