25 Mar, 2019 → by ClaimboUser387398
elle king tickets 4/23; overpriced and poor communication

1

I would not recommend using this website, as there are other options that are much less expensive with fewer processing fees. Their communication with customers is also very flawed, as they do not send a confirmation of purchase email until after the seller has accepted your "offer" for the tickets. This means you have to check your bank statement to actually verify that the purchase has gone through. It's already been over 48 hours since purchasing the tickets and I haven't received any communication from OnlineCityTickets or the seller, even though there are three different pre-auth charges and the full charge for the tickets on my account. Because I did not receive a confirmation of purchase or a placeholder email stating that the vendor would review my offer before the confirmation would be sent, I ended up purchasing the tickets again through another vendor because I thought my transaction had not gone through. I really hate leaving negative reviews, but I honestly believe that this company's approach to communicating with customers is extremely flawed and needs to be readjusted. When I contacted OnlineCityTickets to understand if they could void the transaction because it was still pending, they told me it was not possible because that money was already promised to the seller at time of purchase. When I complained about not receiving any communication about the purchase, they gave me the same tagline. In addition, the tickets were listed at $48 per person, and I was actually charged $194 for the full purchase of three tickets. This is an absurd markup from the other vendor I bought tickets from at $30 per piece for a total of $111. I sincerely hope that this review goes somewhere, as if OnlineCityTickets plans to continue with this business model, they at least need to adjust their communication with customers to reflect their policies. At least send customers a placeholder stating that they will receive confirmation of purchase once the seller has accepted their offer. Now I'm stuck in a position where I can't even try to resell the tickets because they still haven't been delivered.
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