My experience is identical to that of angry1010. I ordered an electronic "legal kit", which arrived as a password-protected .zip file. Contrary to the company's instructions, there was no read-me file in the download containing an activation code. Essentially, I had paid $63 for an un-openable .zip file. After researching the company and discovering a myriad of complaints against its owner, J. Kirby Inwood (if only I had done this before ordering!), I decided to contact CanLaw through PayPal's Resolution Centre so that the correspondence would be fully documented. After politely asking for the activation code, I received a torrent of abuse from Inwood. Apparently, I'm a "lying thief” and “deadbeat”, who is too “stupid”, “lazy” and “hopeless” to open a read-me file. He goes on to say that his company does not provide tech support because “none is needed” and he refuses to “teach people how to read.” Bear in mind that he wrote this in the PayPal Resolution Centre for all to see! As as result of his response, I escalated my dispute to a claim, requesting a full refund. While the claim was active with PayPal, Inwood sent numerous messages to my personal email threatening to go to the police to file criminal charges and claiming that he had reported me to two credit bureaus. Not surprisingly, PayPal decided in my favour and I was refunded for the price of the legal kit. Since then, I received the following message from Inwood: “You have until Friday Oct 9, 2015 to remit a total of $250.00 as payment in full for the costs of the stolen legal kit and admin costs or we will file a law suit against you in Small Claims Court without further notice to you.” Here’s a good question: Why didn't Inwood simply provide me with the activation code when I originally requested it? It would have saved a great deal of time and effort on his part responding to a PayPal claim against him and composing threatening emails to me. My guess is that the legal kit doesn’t exist or else it’s so unprofessional that Inwood doesn’t want customers to open it. He’d far rather call them then “stupid deadbeat thieves”. My brother-in-law is a lawyer and he tells me that Inwood’s threats are laughable. Nevertheless, he advises that I save all his messages in case his threats escalate and I need to contact the police. Has anyone else had a similar experience with CanLaw? I’d love to hear how it played out…