I've been using Priceline to book Hotels, Airline reservations, and other travel needs for both my businesses and for personal use. I've experienced an entrenched combative and non-service-oriented attitude with all of my communications with this company, especially where failures and bad Priceline policies are at issue. They only want your money, and won't deal with your problems without an enormous effort on the part of the displeased customer... Although their prices are good, I will not use their services again because of their anti-consumer stance...