I subscribed to Hightail for large file uploads to be easily transferred to friends and clients. It wasn't a stable system and I had a lot of problems, so I canceled my subscription. MONTHS after I canceled, my account still gets charged, seemingly at random. It's impossible to get a hold of anyone on their customer service line. You are put on hold for 5-10 minutes, then forced into a voice mail system. Never not once has anyone called me back. I finally got someone to correspond with me via email. Over the months, I've wrestled with them and gotten my credits. Two weeks ago they hit my account again. I complained, they said a credit would be given, and today there's ANOTHER charge on my account. I was finally forced to close my account to stop this nonsense. I'm still waiting on my credits...