The reps at BCBS aren’t helpful, don’t know what they’re talking about & blame YOU, the customer for THEIR system not working. I wanted to simply pay my bill & have been told for 6 MONTHS that they’re ‘changing payment systems’, so...I can’t pay online, it won’t even let me start to fill out my info. I can’t pay over the phone because after almost 25 YEARS of being a loyal customer, the system doesn’t recognize me. So, I’ve had to call every 2 months for the last 6 months only for the reps to transfer me back & forth & after at least 1.5 - 4 HOURS, they FINALLY help me pay my bill by phone...so, this time I called & was a bit pissed because it had already been an hour & I wanted some answers as to when I could pay online since it’s been half a year & we’re almost in the year 2020. They, in turn, basically called me stupid, said that I was the ONLY one having this problem & that I am ‘entering the (only 6 digit) number wrong’ & that THAT is the problem, NOT that the system can’t find me, even though it says in the automated recording that they can’t find me in the system...on top of all of that, they made it so that if my number shows up to pay through a rep, it automatically gets transferred to Billmatrix, the payment system BCBS uses, & the people there tell me that the system can’t find me, so at least THEY know that that’s the case, but it still doesn’t help me pay my bill. So now, the last resource I have to pay my bill (by representative), is gone as well, all because of them insisting it’s my fault & that I’m entering my number wrong instead of helping, like they’re supposed to do since it’s their job...a little background about me btw, not that it matters because a toddler could enter numbers on a keypad, but I speak 3 languages, have a B.S. in biology, a minor in chemistry & am starting my M.Sc. soon, so yeah, it’s not that I am somehow mentally unable to enter my zip code & member ID number...anyway, good luck to any of you trying to pay your health insurance payment with BCBS when they’re ‘changing payment systems’ & good luck finding a competent rep to help you, with anything.