I let cellucity in cavendish square sell me a nokia e75 phone for r4500 in early march. The sales people were very good at telling me about the guarantees, and the fact that my phone would be replaced if there was any problem in the first seven days. What they didn't mention was that if you take your phone back for replacement, they will actually only replace the phone when some faceless technician at 'vodacare' gives them the go-ahead. So they send the phone away to 'vodacare' and then renounce all responsibility for how long it may take to get your phone back. Apparently this was in the fine print I signed. Well, they might win a court case against me, and bully for them if they do. There's a difference between covering yourself legally and actually using that fine print as an excuse to keep a slack, rubbish policy whereby a customer can bring a malfunctioning phone back and be left for a limitless amount of time to get a replacement. For me it's nearly a month and counting now, and I suppose it could take years. My phone may be obsolete by the time it comes back in 2014... What service!