My card was hacked so I called to get a new card. It took 5 attempts and over 4 months of trying to get the new card. They kept sending it to an address that was 3 years old, even after I gave them my current address every time I contacted them trying to get a new card. They apologized each time saying they would send it through Fed-ex only to find out that they addressed each card to the old address which was verified by FED Ex. So, I was unable to pay my bills because I could not even access my account from a walmart store or kiosk without the card! This "service" is a complete joke! Don't use them if you ever need access to your money or your card is ever lost or stolen. You will never get another card and you'll never see your money for months!