A "sales rep" from this local newspaper (which is owned by Gannett) signed me up for a subscription that was supposed to be $12 a month. After 3 months, over $25 was taken out of my bank account, which resulted in a $25 overdraft fee. When I emailed their customer service department, I was informed that the $12/month price was only a 90 day promotional price. I was not informed of this at the time I accepted the subscription, nor was it anywhere on the slip I filled out. I replied to this email with that information and told them to 1) cancel my subcription and 2) make good on that $12 I was told the price would be by refunding the amount over the $12 they charged me and that I expected them to reimburse me that overdraft fee. I never heard back from them and continued to receive the paper. I called (and was on hold for quite some time) and was informed that you couldn't cancel the subscription by email. I let the CSR I spoke to know that I no longer wanted to get this newspaper and that I wanted a refund. According to the CSR, I would receive an email confirmation of this, however, after more than a week I have not heard anything from them and am still receiving the paper. I have also filed a complaint with the Better Business Bureau, who has as of today issued a final request of the newspaper as they have not received a response to the initial complaint. Do not, I repeat, do not subscribe when approached at one of their kiosks or someone going door-to-door. Total rip off company!