Purchased a new 29rks travel trailer last year ( 2018 ). First trip out refrigerator didnt work. Had to take it back to get fixed a week later. Since then, thermostat didnt work properly, hot water heater didnt work, ( had to order parts and make repairs myself ). The plastic strip in the smoke detector was still in place, good thing there were no fires or carbon monoxide released in the camper. The best is yet to come, read on. My LED lights went dim one night then never came on again. I live in NY but spend my winters in VA. Called service, Harry Fredenburgh, left numerous messages starting in August, sent him the information he requested ( including pictures ). Well here it is December, still no lights,guess what, Harry sends me a list of Jayco dealers in southeast VA. Too lazy to do his job. Called the service manager, Nick, left a voicemail 3 weeks ago, still no reply from him. The sales pitch about a walk through, forget it they're to busy to do a proper job. Once the unit is sold and out of their yard, you're history, while they smooth talk the next victim.