CUSTOMER SERVICE IS OVERLOADED WITH COMPLAINTS. Takes forever to get through. This is used as a delay tactic so you'll just get frustrated and hang up (and, as a result, they can keep your money). This action is used by many on-line stores in the United States. Contact the Better Business Bureau with your complaints about the "VIP MEMBER" scam. And anything involving PAYPAL: Contact PAYPAL and The BBB. Don't do business with companies like this. CUSTOMER SERVICE: 0 stars (on hold over 15 minutes for the "COMPLAINT DEPARTMENT" which is designated by the "OTHER" option which is last on the list via the phone number 1 80* 669 ****. BILLING PRACTICES: 0 Stars PRICE AFFORDABILITY: 0 Stars