The clothing/dresses are nowhere near anything like the pictures they post on the website. Returns are difficult to process because you have to ship the items back to China which can cost you more than the merchandise, and if you ship through USPS they cannot provide you with a tracking number (which you will need to prove that you sent it and the company received it) because international mail cannot be tracked in China. Customer service actually responds to you in a timely manner and the English is not terrible or anything but you basically can't get anything from them because the only thing they'll do is haggle as to how much of a "refund" they're going to give you, which is less than half of what you initially paid for, so there's really nothing you or they can do especially since the fact that whether they receive or not receive the returned item/s doesn't matter to them they already know that they got some kind of profit from the transaction. Unless you can find a shipping company that offers reasonable prices and can provide you with a tracking number, or if you live in China then feel free to shop but if you aren't just stick to local stores and trustworthy websites because trying to save by buying from cheap online websites will actually cost you more. Don't take a chance when buying from these companies, don't waste your money.