We were so excited to book a small tour group of 13 or less people to the Grand Canyon. We had 5 people and went on a tour January 9th, 2020. We went to the pick up location and met our tour guide Jen, who was very nice until everything went wrong. We started our trip but soon found out we did not have speakers in the back of the bus, we couldn't hear Jen who said she would tell us information when we got to the site, which never happened. The ride was horrible as if the vehicle did not have shocks, obviously the up keep and repair of the vehicle was not happening. Then there was the squeak in the door in the back of the bus, CONSTANTLY..we asked Jen if we could try to fix it with WD40 or something, we couldn't even carry on a conversation!!! Jen told us she forgot to bring her WD40 that day...such sarcasm as if it was OUR fault her bus was breaking down!! For the cost of the ticket, $188.00, we could have called an Uber, at least we could have talked to each other for the 3 hours one way.