22 Dec 20, contacted customer service with audio installation request at Stockbridge, Ga. store, i called while on I75 North headed toward store even told CSR that i was 6 miles from store. Stuck in traffic jam on I75 (Atlanta, GA.), arrived at store, and ask to see a manager, showed manager my cell phone it read 30:47, i was still on hold for customer service. This was totally unacceptable, and no way to treat customers. I informed the manager not to worry I'll never shop at this brand again, and will gladly inform others of the way i was treated User's recommendation: NOT TO SHOP HERE.