Starting May 6th 2019 i have requested pick up of my container after cancelling services. they missed the pick up and i scheduled for pick up. they missed the pick up again on the date requested. At this point i no longer lived there and i received a final billed with a credit balance of -24.35. I waited several weeks and did not receive a check for the balance owed to me. I then received a bill again in July saying i owed 61.00. When i called and asked why, i was told it was because i didn't return my Container. I told the person what had happened and she said no worries i will submit a credit to your account. I asked when i would receive my check and she said i wouldn't because it is just a credit to my account. I told her i closed my account and they owed me a check. She took my information for the mailing of my check and said it would take a couple of weeks.In August i received another bill saying i still owed and calls everyday from recording (which i was told to ignore) saying i still owed balance. I called again and spoke to another person who said request for credit was denied. and there is no way to credit till it was returned. so informed them i didn't live there but the container was 20ft from road and in the drive way but i did not live there anymore . I was told they would set another appointment to pick up and as long as it was visible they would pick it up. and then a credit would be issued. Now being September, i received another bill threatening collections on the account. I called today and said i drove by and the can was still in the SAME SPOT NOW FOR ALMOST 6 MONTHS. i spoke to again a different person saying that she could see any notes except for May when the driver stopped on a busy road and took a picture of the can 20' from the end of the road and still didn't pick it up.She said it was there policy to not to go on the property to pick up the can. and that everything i have been told in 6 months was false. I offered to deliver the can to the facility to get my bill credited, she said no i cant do that. I asked if there was a person in charge she said yest but i can not have there contact information. She told i have to contact the new homeowners go to there house and put the can at the end of the road. So now i have contacted the new owner and again have a appointment set for pick up on Friday the 27th. which means they are going to send me to collections and i am going to have to dispute it with my the credit Bureau So beside this i have had in 4 years 8 missed pick ups for regular trash. My dragged 500 hundred down the road 4 times and struggles with customer service the whole time. Horrible night mare