7 Feb, 2019 → by ClaimboUser64015
Did not see how to cancel after my initial order–received 2nd shipment a few weeks later.
1
My initial order was OK--I haven't had time to try the 6 bottles yet, though, and could not discover how I could delay shipments or cancel future order. Received 2nd shipment a month later--my CC was charged $154.+ for duplicate bottles of wine I would never want to drink, and did not see how I could even cancel my membership or recurring shipments since there was no response to my emails. I do not want to receive a new shipment each month (or less) and do not want duplicate bottles of wine at such a high cost. I am trying to cancel, but it is difficult to find anyone who will respond to my complaint. I will gladly send the entire box back via Fed Ex if this is what I need to do, but the cost of these 6 bottles is far too expensive for what they are, and I am not interested in continuing. I want to CANCEL this immediately and have opened a dispute with Mastercard about this.