My husband purchased my wedding band at Helzberg and a diamond kept getting loose. We would take the ring for inspection every 6 months like the warranty requires. Two months ago one of the diamonds fell off the ring, so I took it to the store to replace the stone. The Helzberg salesperson told me it had to be sent to corporate office and that it would take a while, about a month to get it back. It's been two months already and every time I call the store or go in person to check if my ring is back they have a lame excuse. I am tired of their incompetence. I used to love Helzberg stores and products, I always had a great experience with costumer service, but now not so much I am afraid they lost the ring or something. Has anyone sent a ring to get a diamond replaced? How long did it take to get it back?