I made 2 separate orders from Aeropostale.com online and one of the orders never made it to my door.. I called the customer service to complain about it and they said they would reship my items after they put a tracer on it.. Instead I received an email that they will not reship or credit me for my package.. I called Customer Service back only to be told they would send in another request which they did not. This package contained Christmas presents for my 14 year old daughter. I make little to no money and that was all I could do for her and now I have nothing. I took it upon myself to call UPS (the courier) and upon further research they informed me that UPS is not liable for these type of issues and that the shipper (Aeropostale) is supposed to do a Tracer whether there was a signature or not which the system didnt show them doing.. I then requested that the UPS Customer Service Rep email the signature to me so that I can send it to Aeropostale.. I then called Aero back with the info and I was told That info is null and void and that once again my request has been denied. I spend money with these people and for them to just expect me to take this lost is ridiculous.