The other reviewers are correct. I thought I would try it out for $15 a month to see if I like it. It says "CANCEL AT ANY TIME".... "NO QUESTIONS ASKED". As soon as I clicked the monthly $15 option, my credit card (PayPal) was charged $180.00. I then tried the mastering service on 4 separate songs and after comparing them to the originals, I didn't notice any difference in the quality of the songs. I decided that this program would not be worth it for me so I decided to cancel my subscription. The next day, when I pulled up my account, I found out the ONLY way to get support is to do their chat box with "SMITH". I said that I wanted to cancel my account. He asked why. (No questions asked). I told him I didn't see the difference in my songs after using the service. He told me that I couldn't cancel. (Cancel at any time). He said that I should have tried out the service with "LESS than 4 songs" and that the $15 a month charge was only that good if you bought a year subscription. I told him to please charge me for the 4 songs and end this. He said I could keep the $180 program or get charged $39 for a monthly fee. I just wanted to end this so I chose the $39 monthly fee. He said I would get my $141 refund within 5 - 7 business days. Of course, it never came and and now 25 days later, I have called PayPal (where the transaction happened) and they have refunded my $141.00. PayPal has also assured me that Emastered is blocked from ever charging me again. PayPal is my hero. They have been wonderful to deal with.