29 Jun, 2018 → by ClaimboUser423441
Deceitful return policy
2
Don't shop here! Purchased a couple of items. Tried on pants and while in line picked out top out of a bin. Normally wear size small but picked a medium to be safe. Since already in line didn't try it on. No mention of return policy by cashier and didn't see anything posted. Got home, tried on, and the arm holes were obviously not sewn right. Very tight. ... I have skinny arms. I took it back 8 days after purchase, was told by manager no refunds, just store credit must use within 90 days. I reiterated that it was defective and stated the store had nothing posted notifying consumer of their extremely restrictive return policy. Doesn't seem right; how is it my fault they have defective merchandise? I was told by the manager I should have tried it on before purchasing! Ok! She printed out a "credit" receipt that I have bring back. No gift card or anything in their system. So hoky. Most people probably lose these or throw out on accident. They likely know that so they keep your money and resale the merchandise! No apology for defective clothing either. This manager was not pleasant at all. Do not shop here. I have never heard of such *** return policy. I will never shop here again. BTW, also returned a pair of pants the same day at Forever 21. Absolutely no issues. No attitude; very pleasant and friendly cashier. No manager approval needed. Didn't give me judgmental "advice". So shop Forever 21. Clothes are better quality anyway and cuter.