Today June 28th at 6:21 PM my nephew rented a mini rooter to unclog our septic tank initiating to do so the equipment was not doing what its suppose to do. Being a motorized equipment it was just not working so my dad told my nephew to call the store before they closed to exchange or return the person who answered said it had to be done manually not sure why they said that because clearly it has a motor. My dad, mother and nephew end up going to the store only to get ganged up on by the staff. Debbie continued to say that my dad and nephew were just not using the rooter the right way at this point yes my dad was irritated at how they were being treated and was voicing it when a customer in the store got involved and then the rest of the staff came and started yelling at them i know for a fact that's not any form of professionalism we will never EVER go to that store again. Debbie and all the staff need to get checked.