Hello Sunwing Representative I am emailing in regards to my damaged stroller from a flight to Aruba on Sunwing airlines (April 30 to May 6th ) flight No. WG 706 / WG 707 (coming home flight No.) Booking reference No.[protected] One wheel of the stroller has clearly been damaged, as you can see from the photos attached the wheel no longer lays flush on the floor and it is no longer parallel with the other wheel. I would like to be reimbursed for my stroller as it fairly new and was in pristine condition going on this trip. Furthermore, the flight home from Aruba was extremely unpleasant and poorly executed by Omni airline. Our flight home was changed last minute to Omni airline, they didn't offer any food for purchase, as was done on the flight to Aruba. Our 20 month old daughter had nothing to eat, we were only provided a turkey or veggie wrap, and my veggie wrap had a dead fruit fly in it, which was disgusting and unhygienic to say the least. Also, our flight was delayed over 2.5 hrs and anytime we asked what the issue was, why we were so delayed the flight attendants wouldn't tell us much and were very rude and dismissive . In addition, once we landed we were told to pick up our stroller at baggage claim, which is unlike any other airline. Then we were later told the stroller was brought up for us so the flight attendant that told us all to pick up the strollers at baggage claim was incorrect in doing so and delayed the retrieval of our stroller unnecessarily. Extremely unprofessional and disorganized. My 20 month old daughter was crying and extremely tired, she just wanted to sit in the stroller and fall asleep. Lastly, it also took over 1.5 hrs to receive our luggage and stroller, the belt would be moving however no luggage were on it. So many other flights came and went while everyone from our flight was still waiting for our luggage, we had customs staff walking through saying, "how have you not received your luggage yet" . when we asked what the issue was, no one could give us an answer. I've traveled with Sunwing before and never experienced such poor service, especially damage to my stroller which is unacceptable . I would like to be reimbursed for my stroller as it fairly new and was in pristine condition going on this trip. UppaBaby travel stroller go for approx. $500 (Canadian dollars). I hope to hear from you soon with an acceptable resolution Cristina Ruffolo