Dear sirs, I am writing in regards to reservation number [protected]. I and my family have rented sixt for years on an exclusive basis as I relied on your standard of excellency worldwide. Unfortunately, I experienced a horrific experience with your Malta branch which I believe is sullying your name as a reputable rental agency and which is making me revise my loyalty and that of my vast network of friends and family to your company.  I was coerced quite rudely by the employee of your branch into paying a 700 EUR penalty for "burning the clutch of the car". As I was with an elderly group who where already strssed by the ordeal and the absolute lack of consideration,   we were told further penalties would ensure if I didn't pay, I settled the expense under the understanding that the claim could be reopened with you directly online.  I believe I was the subject of a misclaim by your agency in Malta and I am asking for full retribution of the amount.  I have driven for over 30 years with never burning a clutch, I barely drove the car in Malta and when I picked up the car the clutch was a bit hard; but not being a mechanic myself I had no way of knowing I have been given a defective car until I made the long drive that proved the problem. As can be testified by my rental history with sixt, I am a respectable client who always returns the car in the same condition in which it was received, with a tank of full gas and on time. I also paid the 700 EUR in advance trusting that sixt would rectified the miscommunication later.  I would therefore appreciate you to investigate the matter and reimburse me the EUR 700 which I was wrongly charged for.  I completely disagree with any charges imputated on me as I have undertaken a extra full coverage that should include any allegations or twists Sixt is invoking. Thank you for your prompt attention to this matter  Kind regards,