1 Jan, 2018 → by ClaimboUser741396
customer services and late cold delivery!

1

I am extremely upset and not satisfied with nandos service I placed an order at 11:30 14 feb 2018 that amounted to r356.50. I spoke to mpho. This is the nandos at parktown. We tried calling and we spoke to her, she rudely hung up. We called again and spoke to eddie, we told him we had placed an order at 11:30 and was told our order will be delivered in 45 min, at 12:30 we tried calling and mpho answered and told us she will put us through to someone who can help us! We told her that we placed the order with her and asked why should we be transferred, we always place big orders with her and she has our contact details as a company. We called in again at 13:00 eddie then told us he will put the matter through management I asked him where mpho was and he said right here and I asked to speak to her, they said they would escalate my issue. No manager was available to handle my query!!! I am extremely upset with your services nandos! After working well with you for the past years!!! I will not refer our business or any other business to place orders with nandos! As for keeping our clients and bosses waiting! The order eventually came through at 13:27! 2 hours later!!! This was the nandos at parktown their number is [protected] Service from eddie and mpho (ext. 218) not saticfying at all! On their delivery note they did not add the company name hence the driver or delivery man was lost and couldn't find our offices. Our order number was [protected])
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