Horrible customer service! I placed an order on 12/4/13. On 12/9 I was sent an email stating that my item would be shipping out on that day. I called on 12/13 to get update and was told the item was on backorder until January - so I cancelled the order. On 12/16 I was sent an email stating that the order order shipped to me on 12/16. I called and explained the situation to a two different people - they were no help the told me that the item had already shipped. I refused the order on 12/23 I still have not received my refund for the order. I have contacted them 3 different times and still no refund!