Early last month (Aug), I went to the H&R website to request an appointment with someone who specializes in small business taxes...( I have done business with the company a couple of times in the past few years with my personal taxes). I tried booking an appt. with 4 different clerks, but apparantly they were booked up for the next couple of months. As I have a deadline to file my tax form, I allowed the website to select a clerk for me, and I set the appt. for 9/23. This appt. was made with the location closest to my home which I preferred, and have visited before, as stated. On August 21, I received a confirmation email (# [protected]) verifying my appt. for the 23rd at the location I specified. Last week I received a text asking me to confirm my scheduled appt. I confirmed. The other day, someone from H&R Block (did not reveal their name), called and left a message informing me they had to 'reschedule my appt. to an "open" H&R location...I thought that was a little odd, so I texted back inquiring the new location. They gave me an address which was a bit further than I would have liked, but I agreed. She then asked me what specifically they would be helping me with regarding my appt. I told her I am starting a small business, and need help filling out a particular tax form. No response. I waited 20 min--still nothing, so I texted "??"...still nothing. I texted back canceling my appt., and told her I would not be requesting their services after all. Now, as I have a deadline I must meet, I have to take the time to locate another tax specialist in my area, and hope they are not booked up. Also, I thought that clerk's lack of response was incredibly rude and very unprofessional, and I am furious about that. I would like to receive a written apology with a detailed explanation from H&R Block regarding their error/poor services that I can send to the IRS, along with my tax form, should I fail to meet the filing deadline ( October 30).