Called the South Portland facility earlier and the phone answering machine was full. Sent an e-mail that was not responded to so I called later in the day. The person answering had to contend with the noise in the background and I needed to repeat myself to communicate. I wanted to buy a gift certificate and was told to just "drop by." I explained that I was calling from California and wanted a birthday gift for a grandson, so I was directed to the web page. While on there, I was told to go to the drop down menu for locations and highlight the South Portland facility. Guess what, there was no drop down menu and the employee seemed irritated with that fact. I'll find somewhere else to send my grandson.... This kind of customer service is inadequate and I do not have to patronize places lke this.... and I won't. Fred from California