Hi. I've been faithful user of 2 x large units 1330 and 1328). Every month over £750 cost for both units. Due being self employed I have missed few payment via Direct Debit but straight away always made payment via CC. This month while I was on holiday Direct Debit has not been paid again. Unfortunately I came back to UK today and came to settle account, I've have been charged twice £36 of late charges fee (which I didn't know about). Could you please refund those charges from my account as that's too much to pay. I've tried to talk to Manager but lady was not interested even if I threatened with leaving completely to competitors. I understand that maybe T&C have changed but in current climate every penny counts specially when I try to maintain self employment. Peter Heryng