2 May, 2021 → by ClaimboUser566313
Customer Service -immediate attention!!!

2

This is third plea /complaint regarding issue with baggage claim in Savannah Georgia and Cincinnati Ohio. Changed flight home from Savannah Ga to rickenbacker Columbus, ohio on Thursday April 29, 2021. Flight #2528 depart approximately 1:41pm New flight from Savannah to Cincinnati Ohio. April 29, 2021. Depart 6:32 pm #1715. Was told luggage would be moved to new flight and that there was nothing further we needed to do.therefore we expected to pick up luggage in Cincinnati Ohio . Flight arrived without our luggage. The so called helpers did nothing except look at the floor and murmur "They didn't work there (baggage claim) very often. ". The next day we went to Reagan Becker in Columbus Ohio to retrieve our luggage. We thought it would be on our original flight since it was not moved to the Cincinnati flight. There was no luggage still. The young man who is very helpful called several places only to discover I luggage was still in Savannah Georgia. He made other inquiries and gave us two options one being alone each would show up on the next flight into Columbus Ohio which would make that Sunday, May 2, 2021 at approximately 3 PM. Luggage luggage did not show up on the flight to Columbus Ohio from Savannah Georgia. At this point I do not know where the luggage is it has been since Thursday
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