My name is Kristine Sawyer. I bought a 2018 toy hauler from one of the camping world locations out of Alvarado Texas, January of this year. This experience has been HIDEOUS, and it keeps dragging on. The day that I went to pick up my new trailer my family and I were greeted warmly by Robert, Michael, and Randy. It was extremely cold outside, so Robert offered us coffee. We accepted the offer. Upon the acceptation, Robert said, "take as much as you would like, but it is probably cold. It was from this morning." After waiting about 30 minutes, a young man made his way to us. He was going to do the walk through on our new trailer. When we went in the trailer we discovered the trailer was filthy. I took pictures. There was hair in the shower drain, hair on the toilet, the air conditioner vent was unspeakable, the trailer had NEVER been cleaned. The manager nor our sales person cared or even tried to correct the issue. The finance guy talked badly about other employees as I was signing all my finance paperwork. I then had to ask several times to have a copy made of the paperwork I did sign. The whole experience was Horrible. As we were leaving the dealership after 4 1/2 hours no one walked us out, no one said THANK YOU for coming. No, Congrats on the trailer, I hope you enjoy it. No. As I was leaving, I had the finance guy walk out to ask me, not to add his name in any bad reviews!! This was my first trailer ever purchased. I was glad it was all over, but still very anger that I was treated so poorly. Little did I know that it was long from over. We are 6 months into owning our trailer and can not get TAGS OR REGISTRATION. The camping world location can not seems to get the title on the trailer. I now have a trailer I am paying for and can not use or enjoy. To me it seems as if the dealership is not concerned. Was I sold a stolen trailer? 6 months seems excessive, why can we not get a title? I understand that I did not buy the most expensive trailer on the lot, but I deserve customer service too. Because of this I am not even willing to go to the camping world store and buy wanted items for my family or trailer. I wanted to buy a bike from camping world, but I refuse to give you all another dollar. I hope that this email helps another first time buyer, such as myself, not have to go through this hell. Thank you for your time. Sincerely, Kristine Sawyer [protected]@hotmail.com