Received a check from an estate disbursement after a family member's passing yesterday and deposited it into atm at one of the branches, everything seems fine, the check has a hold and will clear on Friday, that's fine. Fast forward to today, go to log into the website to check on things and see if there was any update on the check out of curiosity. Find out that I have to call customer service in order to get my issue resolved because I'm unable to log in. Fraud marked my account as fraudulent and closed it (was told this from the first person I spoke to out of 6), end up speaking to fraud to try to get it resolved, they proceed to claim that the check I deposited was fraudulent and that until I contacted the issuing bank to prove it wasn't fraudulent then nothing would happen. Note, they said that I, the customer, needed to contact another financial institution in another state that I have nothing to do with in order to resolve something for them. I call back and speak to someone else who is combative from the get-go, refusing to let me speak to fraud and refusing to even attempt to help me or explain how I was supposed to manage to get another company to stay on the line with me, on hold, with my bank, to solve a problem for my bank. I ask, multiple times, if we could just threeway call the institution while everyone is still on the call right now, CS agent claims that fraud is too busy to take my call now and that they needed to help the next person in an attempt to shove me off the phone and make me become the next person's problem. I get the CS agent to get a manager on the line, I explain the problem and the manager gets fraud on the line almost instantaneously (I guess they weren't too busy after all). Fraud immediately starts being argumentative, refusing to help, and even flat out tells me false information (which someone on their side corrected off the call, I heard the entire thing), I attempted to call the fraud agent out on the false information and they put me on hold, mid-sentence, with no warning whatsoever, just a sudden blast of music in my ear. After 5 minutes the fraud agent comes back and says they'll try to call the bank the check originated from and throws me back on hold, 5 more minutes pass and the fraud agent comes back claiming they were on hold for 10 minutes (they weren't, I timed it) and said it was my problem to deal with. The fraud agent then proceeded to be rude and wouldn't answer any questions only responding with "Goodbye sir, this conversation is over." like a broken record while I tried to get answers like how I was supposed to call a bank in California, get them to stay on the line with me to call my bank back (that was closing in 6 minutes, the fraud agent was adamant about getting me off the line), wade through questioning from the CS level, potentially the managerial level as well until we reached the fraud department (who at this point I was absolutely convinced wouldn't help us either way and would continue to claim I was committing fraud) to get an issue that is GTE's to solve? I called back once again, got a CS agent who played 20 questions until 4:59 then transferred me over to the fraud department, by 5:08 I was still on hold so I hung up because it was blatant that the agents at this call center just wanted to get their holiday started. It's absolutely unforgivable customer service and to anyone who stuck around long enough to fully read this, do not use this bank until they do something about their customer service. Overall, I enjoy this bank, I've been with them for 2 years, and if there are no issues, it's great but, the second issues arise they're worse than Comcast customer support by miles, honestly the only person who seemed like they gave any care about helping was the initial agent, everyone beyond that was argumentative, adamant that it was my issue to solve, and adamant in their refusal to help out in any semblance.