Ordered a custom glass mug on 4 May 2018 for my wife with her name and a photo on it. What I received on 8 May 2018 was a mug with someone else name, no photo and some totally irrelevant info on the glass. Clearly someone else's order. Despite sending Zazzle a photo of what they sent me, not once but twice, they still wanted further info such the order number of the other person (as if I would know) before they were willing to recognise they messed up. Despite multiple requests to get the item remade and sent in time for Mothers Day, they have still not done so! I want the item I ordered as well as a refund on the expedited shipping which I paid a significant amount of money for in order to have my item as quick as possible...even if they send it now, it will not be recieved within the timeframe for which I paid the extra expedited shipping!