I ordered a custom gift for a birthday. The gift DID NOT arrive on the birthday and I couldn't get anyone on the phone to explain what happened. The next day, after pretending to place a new order, I managed to talk to a real person who told me that the gift came back to them because they made a mistake on the shipping label. She promise it will be resent as soon as possible. The gift arrived 2 days after the original delivery date with the wood tray broken and diet from the plant scatter all over the items. I sent an email with pictures to the person who communicated with me but did not receive a reply until today. I also wrote a review but it was completely ignored.