I'm a business owner who knows how important our customers are - apparently this manager/owner of this company "Custom Camera Collection" a subsidiary of American Reporters Inc. Julie never received that training! I ordered 30 cameras (yes 30) online for my company, I received a confirmation of the order immediately after placing it. Five (5) days later (yesterday) I received a phone message from Julie requesting that I verify placement of the order because the phone number was incomplete". Today I called her back and she immediately began berating me on how much TROUBLE she went through to find my phone number and email address and then asked me to verify the order/. I told her I received a confirmation email that the order was placed 5 days ago (they obviously had my email address) and was waiting for them to arrive - my credit card was charged so why did she need to chase me down to get my full phone number and why wait 5 days? She began to go on a tirade announced said she was going to cancel my order".? I had her on speaker phone in my office (I wasn't alone) my guest couldn't believe what she heard! I told her I would like to speak with the owner of the company to which she replied - the owner is not in this state and I am the manager and I am canceling the order - she would not like give me the owners information!. So buyer s beware this company has allowed a tyrant to become a manager who has no customer service skills:. In this economy I bet the owner would like to have a lot more people like her working for them - NOT?. My mission is now to find the owner of this company or it's parent company and send them this?. Remember the name - Custom Camera Collection - VA'. Too bad the pricing was competitive but I would rather pay a higher price than deal with that person again!