Everything these people are saying abou this company is true. I had a bad experience with this company. Yes they try and scam you by telling you need this and that it will cost 500.00. Just wanted my vents cleaned out. He was very late inexperienced put vents in upside down. Went to clean my dryer vent did a horrible job. Got one of his rods stuck in my vent. Also broke a door and lied about it. He separated mt dryer vet from the ceiling where it is caulked, and now I have more problems. Sent A guy to fix up my dryer vent, Saw the crack he made on the ceiling, and did nothing about it. Will be filing a claim with the BBB.