my husband and I booked a cruise for 1/12/19 we were unable to board the ship because we didn't have proper documentation no passports or birth certificates I miss read the notice of birth certificates passports liscence and thought we have our license so we are all set. So we are trying to get a refund or credit for a future cruise we have using Carnival for some 30 odd years. I am a senior 78 yrs old and have shown some signs of memory loss my husband is 88 yrs old. I was shocked to see that we were being charged $838.00 for a penalty for not showing up. Please consider our circumstances when you read this explanation.