My complaint is that North American Bancard withdrew $1100.00 out of my account in error. They told me that they would put it back 3 to 5 business days. 2 weeks later the money is still not in our acccount. They don't hesitate to take money when it is there mistake even, but they sure don't want to give it back to you, and all they say is sorry.. But that doesn't make a difference. They took the money on Oct 18, sent me an email saying that it was processing and it would take 3-5 days called on the 20 and they said that is was in process. Called again on the 25 they said that it had not been 3-5 days yet that it was processed on the 20th (What happen to the 18) . They would not let me speak to a supervisor. On the 26 they said that it was submitted on 10/20 that it takes 3 -5 business days and said that a Supervisor would get back to me. On 10/27 they said that the person did not send complete documentation for the credit that it was held up because she was not in for a couple of days. On 10/27 A supervisor called back and said that a ACH credit would be submitted that it should be in my account by Friday 10/29. On 10/28 received an email that the ACH Credit would take 2-3 business days. Taked with them after the email and they said that it would be there on Friday. 10/29 at 5 pm the money was still not there and they could care less.. I have even tried to call the president Marc Gardener ( I called him 3 times) and he has not even returned my call. That is what we call good customer service. Let take money out of someones account and not put it back. I would not recommend this company.