Iam Nayer Takla who is Authorized on the account of جمال شكري برسوم و شركاه I had a call from the credit department that I have two bills on the sub account I have to pay, this call was on 4th of January 2018 . She promised me to pay one bill shortly and the second on the 20th of Jan 2018. I didn't go in the next three days as I promised here due to Christmas holidays and the lines was cut yesterday. I went today to Abass El Akkad street branch Nasr city, having a number of P077 at 9.00 PM but the girl there refused to make me pay the first invoice and then returns the lines and the credit department is off until Sunday . She told me I must pay both, I told her that the credit department promised me so but she said that may be the girl from the credit department forgot to leave a message on the system . and she refused to return the lines . I didn't pay anything until I can contact your company . I tried to call 16250 from my other line but no answer and I spend 14 minutes just hearing music . I am really disappointed as the promises is not fulfilled and I want to raise my problem to France Telecom too not only orange in Egypt .