I placed an order from PetShed online Jan 31, 2018. Feb 21, I still hadn't received my order. I called customer service and spoke with a young man with an Australian accent. He agreed I should've received my order and said he would credit my Visa card for the $41.90. I told him I still needed the product but decided on a different brand so I placed another order with him this time $124.00. That evening I got a text alert as well as an e-mail from Visa saying someone tried to use my credit card at Vivo Bar & Grill located in Australia--I live in Florida! I called Visa and they said after my purchase at PetShed, someone tried using my card in Australia and that I needed to cancel my card immediately to avoid any further compromises. I did so and then I called PetShed. The woman from customer service who identified as the "person in charge" told me their customer service is located in the Philippines and that only the brick and mortar PetShed store was located in Australia--also that they ship products out of Hong Kong!! She denied anyone could've used my credit card fraudulently. She said she could only relay this info to upper management. Really? So I put in a complaint "ticket" on their website and was immediately dismissed by a customer service representative saying they have NEVER had a credit card compromised since day one of their business and it was impossible. They closed my complaint and when I tried to give them a poor rating on their website, it said it would have to "approved" in order to show up on their site. No doubt they will not show poor ratings since all that I saw were 5 stars. PLEASE be careful ordering from this company because when you order something, your information is going to at least 3 different countries: Australia, Philippines and China. I learned the hard way and now have to go through the hassle of getting a new credit card issued. Very Poor Customer Service!!