I tried to contact BPI to request for the cancellation of my credit card through their hotline (+[protected] but to no avail. I haven't been using the credit card for several months already so I want it cancelled. Besides they are already charging me the annual membership fee (AMF) and I don't see the point in paying the AMF for a credit card that I barely use and have no plans of using in the future. After a few failed attempts to call the hotline, I sent an email to [protected]@bpi.com.ph hoping that someone would respond and take action on my request. I sent a number of emails but NO ONE from BPI responded to my email. All I got was the automated response which is not really helpful. Not getting a written response from BPI, I called their hotline again a few more times and when I got through, I thought to myself that finally, I can get the damn card cancelled already. But no, it was just another nightmare. When I pressed the number that corresponds to credit card concerns, I was asked to enter the 16-digit card number and so I did. But guess what? The voice prompt (or the bot?) couldn't recognize my card, saying it doesn't exist! How on earth can that happen? I tried it a few more times but still nothing. It was just so frustrating. I emailed BPI again and informed them about the situation. I also asked if they cancelled my card already which is why their bot cannot recognize my card's number. Still no response! I mean, what kind of customer service is this???