1 Jan, 2018 → by ClaimboUser566151
corporate card membership points cancellation
2
Hi, I had a american express Corporate Card for 5 years and i had paid a yearly fee of $90 every year to enroll in their membership points as my company did not participate in membership points. When i left my company, my company cancelled the credit card. After a month, when i logged into my american express account, i was shocked to know that my membership point which was around 50, 000. When i called the american express customer care, they informed me that i had 1 month to use my points once my card was cancelled, but they never communicated this to me in a email or a mail. When i requested the manager to help me, they out rightly rejected this and they informed me that this was documented in the Terms and Conditions document (Which is around 20 pages) when i signed up for membership rewards points. Now i have lost almost $400 in fees and 50, 000 points. This is nothing but cheating tand I am really disappointed with the AMEX customer care.