I purchased my home in 2006. The retractable awning that was purchased by the previous owners I still have. I wanted to replace the fabric. About 2 years ago I looked to have it replaced. Was not good timing so I never did. Fast forward to yesterday I called again he quoted me a price over phone which I remember why I didnt do in the first place. Very expensive to replace fabric. I decided to make some other calls to get other estimates. I found another company who would do for $600 less. I let Rollup know that I did not need to come out for I found a better price. I didnt order and cancel it was a conversation quote only!! Not according to this owner of Roll-up. How dare I waste his time. He called me and was so rude I still can not believe how he spoke to me. Trust me I am never short for words or a snag comment. His rudeness shocked me I was shaking with anger for a good 1/2 hour I find out why he thinks he can and does treat people the way he does. His product is a patten he tries to monopolize the industry. He can charge what ever he wants because his company is the only one who can repair and replace. So basically I would have no choice but to reach out to his company if anything goes wrong with my awning parts & frame However he told me he closed my file and if I need anything in the future I cannot get it from his company. He is only in business because he controls it. Shame on Rollup awnings. Was not your lucky day speaking with me. Everyone I know will hear about how you treat people.