I had a lamp packaged and shipped from the Lemon Grove Postal Annex. The packaging and the shipping cost more than $200. I purchased full insurance for the lamp. Upon arriving, the lamp was shattered, clearly because of how it was packaged. The Lemon Grove store put the metal chain inside the globe without affixing it and it could move around and smash against the globe during transit. After reaching out to the Lemon Grove store, the owner 100% denied any problem with the packaging and insisted that it was FedExs fault. Yet, there was no evidence that the box was damaged and ultimately FedEx denied the claim filed by Lemon Grove Postal Annex. Because the Lemon Grove owner then refused to reimburse any of the fully insured lamp, suggesting that we broke it, I then called the national office for all of the Postal Annex franchises. The first time I called them, a representative apologized for the encounter with the Lemon Grove store and asked us to call the store back. We did, but the owner refused to reimburse. We then called the main office for Postal Annex again and we were connected with a truly predatory man who suggested that we broke the lamp. I cannot emphasize enough the complete lack of integrity of this business. Purchasing insurance was useless because they were not good for it. If we had easy access to a lawyer we would certainly pursue a legal challenge, but it has been months of our lives arguing with these people and it just doesnt seem worth it at this point. However, I will be informing everyone I know about this unethical business and suggest that no one use them. User's recommendation: Do not use this business.