To whom it may concern I am writing to you to complain about one of you're stores in 156 high street in Hornchurch I have been complaining to the manager and owner of this store for the last two years. I've tried so hard to solve this but unfortunately there is no talking to this owner. He is so rude and obnoxious and feels he is not answerable to anyone. My issue is as follows I live above costa coffee in high street in Hornchurch. Every time the wind blows the yawning makes a drum noise which rings throughout my flat. I have made videos and have shown the manager but he was not interested. I then spoke to the owner and he laughed at me and tried to blame me for burning holes in the yawning which is nothing to do with me. I can not deal with this noise anymore My next step will be to hit the internet and make complaints about this costa shop And if I don't get any joy from that then I will have no problem in protesting outside the shop with placards. It is not fare that I pay rent every month and can't sleep in my own flat every time the wind is strong. Please let me know how you are going to sort this. ASAP. The other issue I have is the lack of hygiene in the back of there premises With overflowing bins which blow everywhere and make our place look like a tip. Pictures provided