After arriving and checking in I went to our room. It was not what I was expecting I thought I had booked a room with a Jacuzzi . There was none. I figured oh well there is a pool. I went looking for a pool and it was covered up. I went to the front desk where there was a new clerk she informed me that the pool was closed due to maintance issues I asked her about my room she said I should have had a jacuzzi and would check with the clerk who checked me in so I waited in the lobby. A few minutes later the clerk who checked me in came to the lobby when I asked him about the room he said I didnt pay for that kind of room and the pool was closed due to covid I said the other clerk said it was due to maintance issures he then began to be very rude over talking me and stormed away informing me I should just shut up and file a complaint. This man should NOT be in hospitality I was very upset being spoke to in this manner. This was a special occasion for my husband and myself we were celebrating our 20th anniversary and his birthday Karen and John Michener 644 Rhoads Ave Boyertown Pa 19512 Acct Number [protected]