My husband and I each reserved cars to be picked up in Frankfurt, Germany on June 14th and June 15th, respectively. I had selected cars for which the Collision Damage Waiver was included. Nonetheless, I paid for the extra theft-damage excess protection for my husband's car as his rental period is for over 2 weeks. This additional insurance was not available for my car at the time of booking. Upon pick up we were both told that the rental, as booked through Economy Car Rentals, did not include the Collision Damage Waiver and we would be liable for up to 18, 000 Euros in damages in case of an accident, etc. How is this possible??? There was no option in Frankfurt to add insurance to cover the excess without cancelling the Economy Car Rental bookings, which had already been paid for. I have tried calling you and filled out the online form on your website. Please, can you clarify why the information the rental companies (Hertz and Europcar) receive does not match the terms and conditions the Economy Car Rentals customer receives and what we are now to do to protect ourselves in case of an incident? Our booking numbers are ECAF42BF and ECEC5B2A. Thank you.